Refund Policy

Web Design

Payments for custom designing projects are made to us in increments as a courtesy, respect, and consideration to the client. Once a payment is made, it is simply non-refundable. If any project is postponed or cancelled, all the amount paid are retained by WISMAD and if applicable, a payment for all work completed beyond what was already paid for shall be paid by the client.

Web Development and eCommerce

Payments for custom website development that include eCommerce projects are made to us in increments as a courtesy to the client. Once payment is made, it is simply non-refundable. If a project is postponed or cancelled, all the amount paid are retained by us and if applicable, payment for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks

If we receive payment or any type of chargeback dispute from a bank or credit card company, your service or/and project will be suspended without any prior notice. A $25 chargeback fee (issued to recover fees passed on to us by the credit card processor), along with any outstanding balances collected as a result of chargeback must be paid in full before files delivered, your service is restored or any further work is done.

WISMAD reserves the right to disable and/or terminate the account of the user if he/she is found in violation of the terms. Accounts cancelled/suspended due to violations of the policy will not be refunded.